critical incident technique

基本解释

The study tries to discuss customers' perception of unfairness by applying critical incident technique.
本研究运用关键事件法探讨顾客感知的服务不公平性问题。
To explore the possible costs and barriers of patients switching medical service by using critical incident technique.
作为一种定性研究方法，关键事件技术特别适用于理论发展和管理有效性等研究目的。
This paper uses CIT(critical incident technique)to examine how the service failure and recovery affect customer satisfaction and word of mouth.
本文利用关键事件分析法对餐饮业的服务失败与补救战略进行了研究。